Returns Policy

GoBarefoot specialises in children’s leather shoes, and the quality of all of our shoes is guaranteed. All of our shoes are carefully selected to insure the highest quality. Each of our manufacturer is focused on every detail from the raw materials used, right through to the design and finishing to achieve a product of the highest quality.

Faulty Items

We want you to be completely satisfied, if you believe there is a fault with your shoes we want to hear about it. It is important to note that our products are handmade and therefore will they appear uneven in color, size, shape and finish. If you believe there is a fault please drop us a note to [email protected] within 5 working days from the date you received your order and include a picture of the issue. Please don’t alter the faulty items by trying to fix them.

Cancelation

Our aim is to dispatch from our warehouse to your address within only few hours. Therefore, if you decide to cancel your purchase for any reason you must do so within 2 hours from the time the purchase was made.

In this case a refund will be made back to the payment solution used in your purchase.

To cancel your order, please send an email to [email protected] with the subject ‘Cancelation’ and include the order number from your confirmation email. Please allow for up to 30 days for the refund transfer to be completed.

Exchanges

We understand the challenge of purchasing kids’ or adult shoes online and therefore we created a detailed guide to ensure that the size is correct. Please do take note of the size guides listed on every product or go to https://gobarefoot.ae/sizing/.

At GoBarefoot, we are proud to offer excellent customer care and we are always happy to assist with sizing enquiries to help you get the best fit before the purchase. If you need assistance, please contact us.

We understand that there will be cases when an exchange will be necessary in order to provide yours feet or your child feet with the perfect fit. You can request an a free exchange within 7 working days from the day of delivery.

The free exchange shoes policy applies to the following cases:

  • The product arrives in a damaged condition
  • Issues with the size or shape of the shoe

Any other reason for exchange will be carefully assessed on an individual basis.

No exchange of the shoes can be made in physical stores once the shoes were purchased online or vice versa.

(PLEASE NOTE WE DO DO FREE EXCHANGES ONLY FOR THE ORDERS DELIVERED IN THE UAE)

Making an Exchange

  1. Send am email to [email protected] with a subject “Exchange” and include the order number from your confirmation email.
  2. In case the requested size is not in stock you may choose the new size from a different available design in our store or we can order from the manufacturer but this may take up to four-six weeks.
  3. Delivery of the size exchange will be made according to our original delivery policies if the new size is in stock.
  4. You will be contacted by our courier as per our original delivery policies once the exchange is agreed.
  5. The courier will collect the unwanted item and will replace it with the new size.
  6. The exchange of the item according to this process will be free of charge.
  7. The shoes must be unworn, in the same condition you received them, and in the original box.

Special Promotions and Sales

  • ALL ITEMS MARKED AS SALE ARE FINAL AND ARE NOT ELIGIBLE FOR EXCHANGES or REFUND.
  • Christmas special exchange conditions!!!

We understand that purchasing our shoes as a gift comes with extra challenge regarding the measurements and size guessing.

We want our customers to be 100% happy so if our shoes are bought as a Christmas present we allow you a longer time to do the exchange if necessary. Therefore we request the exchanges to be done by 5th of January. Please send us an email with the subject: Exchange- Christmas present- order Number

  • Promotion – Bundles

Measuring kids feet is a challenge and that’s why we are happy to offer a possibility of exchange of the wrong size in case you are willing to contribute 25 AED = the cost of the pick up of the unwanted item. GoBarefoot will cover the shipping cost of the new exchanged pair. We cannot offer a free refund of neither 1 or both purchased pairs.

Return/Refund

In case you are unsatisfied with your purchase we will try firstly to help you to find a better fit within our barefoot shoe portfolio. It really matters to us that every single customer leaves our shop 100% happy and with perfectly fitting shoes.

If despite all our efforts exchange option fails we are happy to offer you a full refund (without shipping cost 25AED) within 7 working days from the day of delivery. Please make sure the shoes are in perfect unworn condition and in original packaging. Please allow for up to 30 days for the refund transfer to be completed.

The free return policy within 7 days from delivery applies only to cases when the shoe cut or design does not fit the foot and cannot be exchanged for any other product from our portfolio.