FAQs2022-08-21T14:28:03+00:00

Frequently Asked Questions (FAQs)

Do you wear sock in barefoot shoes?2022-11-22T08:35:09+00:00

If you like to wear socks it is certainly allowed! We recommend to wear socks which are thin, not too tight and restrictive. Our suggestions is to choose socks which simply give you the freedom and comfort same as the barefoot shoes. 

If you prefer to wear barefoot shoes without the socks all we would like to say is:” Go ahead and enjoy!:)”

When should baby start wearing shoes?2022-11-09T10:05:25+00:00

Watching your baby getting ready for their first steps is a big milestone of every child and parent.

But wait with the first pair of shoes at least until your baby prefers walking to crawling.

Even then it is preferable to leave your child to make as many barefoot steps as it is possible. If the climate allows we recommend to start with the anti-skid socks or barefoot shoes specially designed for the first steps.

In our collection you can choose from any Dodo shoes sandals designs usually in sizes 18 or 19 for the very first steps. For the correct size choice please visit our tips on sizing and meassurements. 

Do you do full refunds?2022-09-13T07:18:41+00:00

In case you are unsatisfied with your purchase we will try firstly to help you to find a better fit within our barefoot shoe portfolio. It really matters to us that every single customer leaves our shop 100% happy and with perfectly fitting shoes.

If despite all our efforts exchange option fails we are happy to offer you a full refund within 7 working days from the day of delivery. Please make sure the shoes are in perfect unworn condition and in original packaging. Please allow for up to 30 days for the refund transfer to be completed.

Do you have a physical shop?2022-09-13T07:17:25+00:00

As for now we don’t have a classic shop but it is definitely in our plans.

As for now we have a small display of DoDo shoes at Cafe Confetti in Dubai Marina. You can buy directly there or if you don’t like the available designs you can try the shoes sizes and then order online.

They have an amazing little soft play there so you can enjoy your cup of coffee while your little one will be busy playing.

How do I choose the correct size?2022-09-13T07:07:03+00:00

Rather than ordering based on age or EU size, as these are merely indicative, we recommend the best approach, for the most accurate fit, is to measure the child’s foot.

1. To correctly measure the adult’ s or child’s sole, place the feet on a flat surface, under the weight of the body.

2. Draw around both of your feet.

3. Measure the distance between the tip of the big toe and the heel, preferably with a ruler.

4. Trace a line between the widest part of the feet.

5. Compare your measurements to the size tables of the particular brand you have chosen. Please note that each brand has its own size table.

Please go to Sizing to find the sizing guide for all our shoes.

How do I clean my shoes?2021-02-14T04:23:39+00:00

Gently clean the shoes with a cloth dampened in cold water, without detergent or other substances. Please do not immerse the shoes in water!

Carefully clean the stains and avoid heavy rubbing or rough brushing as they can damage the material.

Dry the shoes at room temperature, avoiding direct sunlight or other heat sources.

Do not wash in the washing machine.

When will my shoes be delivered?2022-09-13T07:35:35+00:00

We ship exclusively by courier direct to your door. Our courier will be in touch with you to schedule the delivery at your best convenience. We  even deliver on Friday and Saturday. Sunday our courier company has an off day.

We don’t deliver to PO boxes. We cannot accept responsibility for delayed deliveries caused by incomplete address or missing phone number. If the wrong address and wrong telephone number is provided, we won’t refund the shipping charge.

We commit to delivering your shoes to

Anywhere in the U.A.E.

  • 2-3 days.  If you order by 2pm on the DAY 1 you will receive your parcel next day (DAY 2) by the end of that day. All the orders received after 2pm DAY 1 will dispatched on the DAY 2 and delivered to you on the DAY 3 by the end of that day.
  • The delivery charge is 25 AED. We occasionally run promotion free delivery over 300 DHS order.

We will gradually add on more countries in the GCC. Please request with us to add on a new country in case of your interest. 

 

What happens if the shoes are the wrong size?2022-09-13T07:20:29+00:00

We understand the challenge of purchasing kids’ shoes online and therefore created a detailed guide to ensure that the size is correct. Please do take note of the size guides listed on every product or go to https://gobarefoot.ae/sizing/.

At Go Barefoot, we are proud to offer excellent customer care and we are always happy to assist with sizing enquiries to help you get the best fit before the purchase. If you need assistance, please contact us.

We understand that there will be cases when an exchange will be necessary in order to provide your child with the perfect fit. You can request an exchange within 7 working days from the day of delivery.

Making an Exchange

  1. Send am email to [email protected]  with a subject “Exchange” and include the order number from your confirmation email.
  2. In case the requested size is not in stock you may choose the new size from a different available design in our store or we can order from the manufacturer but this may take up to four weeks.
  3. Delivery of the size exchange will be made according to our original delivery policies if the new size is in stock.
  4. You will be contacted by our courier as per our original delivery policies once the exchange is agreed.
  5. The courier will collect the unwanted item and will replace it with the new size.
  6. The exchange of the item according to this process will be free of charge.
  7. The shoes must be unworn, in the same condition you received them, and in the original box.

Christmas special exchange conditions!!!

We understand that purchasing our shoes as a gift comes with extra challenge regarding the measurements and size guessing.

We want our customers to be 100% happy so if our shoes are bought as a Christmas present we allow you a longer time to do the exchange if necessary. Therefore we request the exchanges to be done by 5th of January. Please send us an email with the subject: Exchange- Christmas present- order Number

ALL ITEMS MARKED AS SALE ARE FINAL AND ARE NOT ELIGIBLE FOR EXCHANGES.

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