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FAQs2021-02-14T05:06:01+00:00

Frequently Asked Questions (FAQs)

How do I choose the correct size?2021-03-14T16:20:23+00:00

Rather than ordering based on age or EU size, as these are merely indicative, we recommend the best approach, for the most accurate fit, is to measure the child’s foot.

1. To correctly measure the child’s sole, place the feet on a flat surface, under the weight of the body.

2. Draw around both of your child’s feet.

3. Measure the distance between the tip of the big toe and the heel, preferably with a ruler.

4. Trace a line between the widest part of the feet.

5. Compare your measurements to the size tables of the particular brand you have chosen. Please note that each brand has its own size table.

Please go to Sizing to find the sizing guide for all our shoes.

How do I clean my shoes?2021-02-14T04:23:39+00:00

Gently clean the shoes with a cloth dampened in cold water, without detergent or other substances. Please do not immerse the shoes in water!

Carefully clean the stains and avoid heavy rubbing or rough brushing as they can damage the material.

Dry the shoes at room temperature, avoiding direct sunlight or other heat sources.

Do not wash in the washing machine.

How will my shoes be delivered?2021-02-14T16:12:57+00:00

We ship exclusively by courier direct to your door. We don’t deliver to PO
boxes.

The delivery charge on all orders is only 10 AED, regardless of how
many shoes you order.

We commit to delivering your shoes anywhere in the U.A.E. in 1-2 business
days however your order might be with you even within only few hours!

For more information on shipping and delivery click here:

What happens if the shoe is the wrong size?2021-02-14T16:16:41+00:00

We understand the challenge of purchasing kids’shoes online and therefore created a detailed guide to ensure that the size is correct. Please do take note of the size guides listed on every product or go here

At GoBarefoot.ae, we are proud to offer excellent customer care and we are always happy to assist with sizing enquiries to help you get the best fit before the purchase. If you need assistance, please contact us.

We understand that there will be cases when an exchange will be necessary in order to provide your child with the perfect fit. You can request an exchange within 5 working days from the day of delivery.

Making an Exchange

  1. Send am email to [email protected] with a subject “Exchange” and include the
    order number from your confirmation email.
  2. In case the requested size is not in stock you may choose the new size from a
    different available design in our store or we can order from the manufacturer but
    this may take up to four weeks.
  3. Delivery of the size exchange will be made according to our original delivery
    policies if the new size is in stock.
  4. You will be contacted by our courier as per our original delivery policies once the
    exchange is agreed.
  5. The courier will collect the unwanted item and will replace it with the new size.

The exchange of the item according to this process will be free of charge.
We do not offer returns due to the current Covid-19 restrictions.

For more information on Return and Exchange policy go here

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