Frequently Asked Questions (FAQs)
We are always excited to explore new collaborations! For any requests regarding collaboration, please kindly send an email through our contact form at web. Scroll to bottom of our web/Left Menu/Contact us/ Please fill in the Contact form. We will be with you in no time.
On the occasion of EId Al Fitr, Our Warehouses will remain closed from Tuesday 9th April 2024 till Friday 12th April 2024.
This means following for your orders delivery:
• All orders till 8th April , 12pm will be fulfilled and delivered next day on the 9th Of April, End of the day
• Orders received between 8th April, 12pm and 13th April, 2pm will be delivered on 15th April 2024
We take this opportunity to wish you and your family, “EID Mubarak”.
In the preparation for the Eid Holiday we recommend our customers to place last orders by Thursday 11am to be safely delivered by Friday end of the day.
In case you are unsatisfied with your purchase we will try firstly to help you to find a better fit within our barefoot shoe portfolio. It really matters to us that every single customer leaves our shop 100% happy and with perfectly fitting shoes.
If despite all our efforts exchange option fails we are happy to offer you a full refund within 7 working days from the day of delivery. Please make sure the shoes are in perfect unworn condition and in original packaging. Please allow for up to 30 days for the refund transfer to be completed.
YES!
You’re welcome to visit us at Maison Tini where we have a selection of our bestselling designs from all of our brands. Please bring your little one along so we can measure their feet and you can purchase directly from the store.
We also have a small display of DoDo shoes at Café Confetti in JLT, Dubai. You can buy directly from there, or if the available designs don’t suit you, you can try on the shoes to find the right size and then order online.
Rather than ordering based on age or EU size, as these are merely indicative, we recommend the best approach, for the most accurate fit, is to measure the child’s foot.
1. To correctly measure the adult’ s or child’s sole, place the feet on a flat surface, under the weight of the body.
2. Draw around both of your feet.
3. Measure the distance between the tip of the big toe and the heel, preferably with a ruler.
4. Trace a line between the widest part of the feet.
5. Compare your measurements to the size tables of the particular brand you have chosen. Please note that each brand has its own size table.
Please go to Sizing to find the sizing guide for all our shoes.
Gently clean the shoes with a cloth dampened in cold water, without detergent or other substances. Please do not immerse the shoes in water!
Carefully clean the stains and avoid heavy rubbing or rough brushing as they can damage the material.
Dry the shoes at room temperature, avoiding direct sunlight or other heat sources.
Do not wash in the washing machine.
We ship exclusively by courier direct to your door. Our courier will be in touch with you to schedule the delivery at your best convenience. We even deliver on Friday and Saturday. Sunday our courier company has an off day.
We don’t deliver to PO boxes. We cannot accept responsibility for delayed deliveries caused by incomplete address or missing phone number. If the wrong address and wrong telephone number is provided, we won’t refund the shipping charge.
We commit to delivering your shoes to
Anywhere in the U.A.E.
- 2-3 days. If you order by 2pm on the DAY 1 you will receive your parcel next day (DAY 2) by the end of that day. All the orders received after 2pm DAY 1 will dispatched on the DAY 2 and delivered to you on the DAY 3 by the end of that day.
- The delivery charge is 27 AED.
We will gradually add on more countries in the GCC. Please request with us to add on a new country in case of your interest.
We understand the challenge of purchasing kids’ shoes online and therefore created a detailed guide to ensure that the size is correct. Please do take note of the size guides listed on every product or go to https://gobarefoot.ae/sizing/.
At Go Barefoot, we are proud to offer excellent customer care and we are always happy to assist with sizing enquiries to help you get the best fit before the purchase. If you need assistance, please contact us.
We understand that there will be cases when an exchange will be necessary in order to provide your child with the perfect fit. You can request an exchange within 7 working days from the day of delivery.
Making an Exchange
- Email us with a subject “Exchange” and include the order number from your confirmation email.
- In case the requested size is not in stock you may choose the new size from a different available design in our store or we can order from the manufacturer but this may take up to four weeks.
- Delivery of the size exchange will be made according to our original delivery policies if the new size is in stock.
- You will be contacted by our courier as per our original delivery policies once the exchange is agreed.
- The courier will collect the unwanted item and will replace it with the new size.
- The exchange of the item according to this process will be free of charge.
- The shoes must be unworn, in the same condition you received them, and in the original box.
Christmas special exchange conditions!!!
We understand that purchasing our shoes as a gift comes with extra challenge regarding the measurements and size guessing.
We want our customers to be 100% happy so if our shoes are bought as a Christmas present we allow you a longer time to do the exchange if necessary. Therefore we request the exchanges to be done by 5th of January. Please send us an email with the subject: Exchange- Christmas present- order Number
ALL ITEMS MARKED AS SALE ARE FINAL AND ARE NOT ELIGIBLE FOR EXCHANGES.